creickex Terms and Conditions — Platform Usage Policy

Definitions and Introduction

The following terms used in these Terms and Conditions carry specific meanings. Understanding these definitions is essential for using the platform correctly.

Key Definitions

• "Platform" or "Site" — The creickex website https://creickex.lat and all services connected to it.
• "User" or "You" — Any person who has registered or wishes to register on the site.
• "Account" — The user's own registered profile and wallet.
• "Bonus" — Promotional offers, welcome bonuses, cashback or any other rewards.
• "Wager" or "Bet" — The act of placing money on any game or event.
• "Wagering Requirement" — The condition of placing a specified amount in bets before a bonus can be withdrawn.

Eligibility and Age Requirement

To use the creickex platform, you must meet the following eligibility conditions. If these conditions are not met, creating or operating an account is strictly prohibited.

• You must be at least 21 years of age.
• You must be a resident of a jurisdiction where online gaming is not legally prohibited.
• You must operate the account in your own name and for yourself — not on behalf of anyone else.
• You must have a valid payment method.
• You must not be subject to any self-exclusion or restriction.

Account Registration and Security

Each user may open only one account. Creating multiple accounts will be considered a direct violation of the platform's rules.

Information Provided at Registration

• All information provided at the time of registration must be truthful, accurate and complete.
• creickex reserves the right to close an account registered with incorrect or false information.
• If any information changes, update it immediately.
• Keep your account login credentials (username and password) completely confidential.
• You are solely responsible for all activity carried out from your account.

Identity Verification (KYC)

creickex may request identity verification documents at any time. The platform reserves the right to hold withdrawals until verification is complete. Applicable documents may include: National ID card, passport or birth registration certificate.

Deposit, Withdrawal and Payment Policy

creickex supports widely used mobile banking and bank transfer methods in Bangladesh. The following policies apply to deposits and withdrawals.

Deposit

• Minimum deposit amount: ৳200 (applicable for all methods).
• Accepted methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Only use payment methods registered in your own name.
• Deposits from third-party accounts are not accepted and will be returned.

Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Standard processing time: 5–30 minutes.
• Withdrawals will only be approved from verified accounts.
• Withdrawal requests will be sent to the method registered on the account.
• For unusual transactions, creickex may request further information and processing may be delayed.

Bonuses and Promotional Offers

creickex offers various types of bonuses. Each bonus has its own terms, which should be read carefully before accepting.

Welcome bonus

• New members will receive a 100% bonus on their first deposit up to ৳15,000.
• Example: Deposit ৳1,000 and receive ৳1,000 bonus, total balance ৳2,000.
• Or: Deposit ৳32,000 and receive ৳15,000 bonus, total balance ৳47,000.
• The welcome bonus applies only once on the first deposit.
• A 25x wagering requirement must be met before the bonus can be withdrawn.
• Bets placed with bonus balance will only count on eligible games.

VIP Cashback Program

• Bronze level: Up to 0.4% cashback per week.
• Silver level: Up to 0.8% cashback per week.
• Gold level: Up to 1.2% cashback per week.
• You can move up to a higher level by playing regularly.

Betting and Gaming Rules

The creickex platform offers cricket betting, slot games, live casino and various other gaming categories. While each category has its own specific rules, the following general rules apply across all of them.

General Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed.
• creickex reserves the right to void bets placed at erroneous odds caused by a technical fault.
• Bets linked to match fixing or manipulation will be voided immediately.
• If an event is cancelled or postponed, bets will be settled according to the applicable rules.
• If suspicious betting patterns are detected, the account may be temporarily suspended for investigation.

Sports Betting

• Betting is available on cricket, football, kabaddi and various other sports.
• Odds displayed in live betting may change in real time.
• The odds at the time the bet is accepted will be considered final.

Prohibited Activities and Account Suspension

Any of the activities listed below are strictly prohibited. Violating these rules will result in permanent account closure and the balance may be forfeited.

• Operating multiple accounts — Only one account per user is permitted.
• Third-party use — Placing bets on behalf of someone else or using another person's funds.
• Bonus abuse — Placing artificial or opposing bets for the purpose of meeting bonus requirements.
• Fraud and hacking — Any attempt to gain unauthorised access to the platform's software or database.
• Money laundering — Using the platform to process illegal funds.
• False identity — Using a fake name, address or payment details.
• Use of software tools — Using automated betting bots or any other software.

Personal Information and Privacy

creickex is committed to protecting users' personal information. Our full privacy policy is published separately and forms an integral part of these terms.

• Details on how your information is collected, stored and used are set out in the Privacy Policy.
• creickex uses SSL encryption technology to keep all transactions and personal information secure.
• Your information will not be sold or transferred to any third party, except where required by legal obligation.
• To request access to, correction of or deletion of your data, please contact support.

Responsible Gaming and Self-Exclusion

creickex believes that safe and responsible gaming is everyone's right. We provide various tools to keep players safe.

• Deposit limits: You can set your own daily, weekly or monthly deposit limits.
• Session limits: It is possible to set a time limit for each gaming session.
• Break facility: You can temporarily close your account for a set period of time.
• Permanent self-exclusion: You can apply to permanently stop gaming at any time.

To learn more about responsible gaming, visit our Responsible Gaming page. If you have a problem with gaming addiction, seek professional help immediately.

Limitation of Liability

creickex always strives to operate a safe and reliable platform. However, the platform's liability will be limited in the following areas.

• creickex is not responsible for losses caused by internet connection issues or device faults.
• creickex is not responsible for service disruptions caused by circumstances beyond its control (force majeure), such as natural disasters, war or government directives.
• creickex is not liable if account information is exposed due to the user's own negligence.
• creickex's liability is limited for problems caused by the failure of third-party services (payment gateways).

Changes and Amendments to the Terms

creickex reserves the right to partially or fully amend these terms at any time. The following policy will be followed when changes are made.

• Users will be notified in advance of significant changes.
• Continuing to use the platform after revised terms are published will be taken to mean you have accepted the new terms.
• The date of the latest update will be shown at the top of the page.
• In the event of a conflict with an older version, the latest version will take precedence.

Dispute Resolution and Contact

If a dispute arises between creickex and a user, both parties will first attempt to resolve it amicably. For any complaint or dispute, please get in touch through the following.

• 24/7 Live Chat: Use the live chat feature on the site for immediate assistance.
• Email: [email protected] — for detailed complaints or complex matters.
• After a complaint is submitted, creickex will respond within a reasonable time.
• If a dispute cannot be resolved, both parties will attempt to reach a resolution through mutually agreed mediation.