creickex Privacy Policy

Section 1

Introduction and Scope

creickex ("we", "us", or "the platform") is a reliable and secure digital service operated for online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what personal information we collect when you visit the creickex website creickex.lat or use our services, how we process it, how long we retain it, and under what circumstances we may share it with third parties.

This Policy applies to all creickex services — including the web browser, mobile version, and any future digital channels. By using our platform, you are considered to have accepted the terms of this Privacy Policy.

Section 2

What Information We Collect

We collect various types of information to operate creickex services properly. The categories are listed below:

2.1 Information Provided at Registration

When you create an account on creickex, we collect the following information:

• Full name and display name
• Email address
• Mobile number (for verifying bKash, Nagad, or other payment methods)
• Date of birth (for age verification — to confirm a minimum age of 21)
• User-chosen password (stored in encrypted form)

2.2 Identity Verification (KYC) Information

For security and fraud prevention purposes, we may request the following information to verify identity for financial transactions above a certain amount:

• National ID (NID) or passport copy
• Bank account or mobile banking details (for settlement purposes)
• Proof of address (where applicable)

2.3 Transaction and Financial Information

We retain a record of every deposit and withdrawal. This includes: the date and time of the transaction (per Bangladesh Standard Time, UTC+6), the amount, the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), and the transaction status.

2.4 Automatically Collected Information

The following information may be collected automatically while you browse the site:

• IP address and device identifier
• Browser type and operating system
• Pages visited and browsing duration
• Referring URL (where you came from before reaching our site)
• Cookie and session data

Section 3

Purpose of Information Use

creickex uses your personal information only for legitimate and necessary purposes. We process your information for the reasons listed below:

• Account management: To create, verify, and maintain your account.
• Service delivery: To run slots, cricket betting, live casino, and other gaming services without interruption.
• Financial transactions: To process deposits and withdrawals and to retain transaction history.
• Fraud prevention: To detect and prevent unauthorized access, money laundering, and other misuse.
• Customer support: To resolve your issues via 24/7 live chat and email.
• Bonuses and promotions: To correctly apply welcome bonuses, cashback, and other offers to your account.
• Responsible gaming: To monitor your gaming behavior and provide support where needed.
• Legal obligations: To comply with applicable laws, regulations, and directives from regulatory bodies.
• Service improvement: To analyze user experience and improve the quality of the platform.

Section 4

Information Sharing and Disclosure

creickex does not sell or rent your personal information to third parties as a matter of policy. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

To operate the platform, we use the services of certain trusted technology providers — such as payment gateways, server hosting, cybersecurity, and game software providers. These partners receive only the information necessary for their specific tasks and are contractually bound to maintain confidentiality.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a lawful order or directive from a government authority, court, or law enforcement agency.

4.3 Corporate Restructuring

In the event of a business merger, acquisition, or other corporate restructuring, user information may be transferred to the new managing entity. We will provide advance notice if such an event occurs.

4.4 Fraud Prevention

Information may be shared with relevant authorities to assist in investigations into money laundering, fraud, or other criminal activity.

Section 5

Cookie and Tracking Technologies

creickex uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the quality of the service.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your language preferences and site settings.
• Analytics cookies: Collect aggregated information about site usage to help improve the service.

5.2 Cookie Controls

You can refuse or delete cookies by changing your browser settings. However, disabling essential cookies may affect some key functions of the site.

Section 6

Data Security Measures

creickex follows industry-standard technologies and practices to protect your personal and financial information. Our security framework is as follows:

• SSL encryption: SSL/TLS encryption technology is used during data transmission, making it impossible for your information to be read from outside.
• Password hashing: Your password is never stored directly — it is converted using a strong cryptographic hashing algorithm.
• Two-factor authentication: Two-factor verification is available to confirm access to your account.
• Firewall and intrusion detection: Servers are protected by advanced firewalls and real-time threat detection systems.
• Access controls: Staff have access only to the information required for their specific role.
• Regular security audits: Penetration testing and security audits are conducted regularly to identify vulnerabilities.

Section 7

Your Rights and Choices

creickex respects your rights over your personal information. You have the following rights:

7.1 Right to Access Information

You may ask us at any time what information we hold about you. Upon request, we will provide a summary.

7.2 Right to Correct Information

If any of your information is incorrect, you may request a correction. General information can be updated directly from the profile section of your account; some corrections may require assistance from the support team.

7.3 Right to Delete Information

In certain circumstances, you may request to close your account and have your personal information deleted. However, we are required to retain some information for a set period due to legal obligations, ongoing transactions, or dispute resolution.

7.4 Right to Withdraw from Marketing Communications

If you no longer wish to receive promotional emails or messages, you can opt out by clicking the "Unsubscribe" link in any message or by contacting support.

7.5 How to Exercise Your Rights

To exercise any of the rights listed above, contact our support team — via 24/7 live chat or by email at [email protected]. We generally respond within 7 business days.

Section 8

Data Retention Period

creickex retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active account information: For as long as the account remains active.
• Closed account information: For a minimum of 5 years after account closure — for legal obligations and dispute resolution purposes.
• Transaction records: For at least 5 to 7 years in compliance with financial regulations.
• Communication and support history: For a minimum of 2 years after the issue is resolved.
• Cookie data: Deleted at the end of a session or after a set period, depending on the type of cookie.

After the designated period, information is securely deleted or anonymized so that it can no longer identify an individual.

Section 9

Protection of Minors

creickex strictly does not provide services to anyone under the age of 21 and does not knowingly collect information from minors.

Age is verified at the time of registration. If we are informed that information from a minor has been collected in our system for any reason, we will immediately close that account and delete all associated information.

Section 10

Policy Changes and Updates

creickex may update this Privacy Policy from time to time. Revisions may occur due to changes in the scope of services, new legal obligations, technological developments, or business changes.

Whenever significant changes are made, we will notify you in the following ways:

• The "Last Updated" date at the top of this page will be changed.
• A notification will be sent to your registered email for significant changes.
• You may be asked to accept the revised policy upon your first login after the change.

If you continue to use the platform after any changes, you will be considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

Section 11

About Third-Party Services

The creickex platform uses software from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers operate under their own privacy policies.

For payments, mobile financial services such as bKash, Nagad, Rocket, and Upay are used. These services have their own privacy terms and conditions.

creickex is not responsible for the data practices of these third parties. We recommend that you review the privacy policies of these services directly.

Section 12

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. Our dedicated support team is always ready to assist you.